Privacy Policy of Borealis Shield
Borealis Shield, operating from 1377 Union Street, New York, New York, 11213, USA, is committed to protecting your privacy. This Privacy Policy details how we collect, use, disclose, and protect your information when you use our comprehensive antivirus software, malware detection and removal services, firewall configuration, network security assessments, data encryption, phishing protection, real-time threat monitoring, security updates and patching, and 24/7 technical support, available through our online platform.
We provide antivirus support and cybersecurity solutions designed to safeguard your digital world. By using our site or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our cybersecurity services to you.
1.1. Personal Data You Provide Directly to Us
When you register for our services, contact support, or interact with our site, you may provide us with personal data, including:
- Full Name
- Email Address
- Contact Number
- Billing Information (credit card details, payment addresses) - handled securely by third-party payment processors.
- Any other information you choose to provide when communicating with us.
1.2. Technical and Usage Data
As you use our services, we automatically collect certain technical data and usage information to ensure the functionality and security of our products and our site:
- Device Information: IP address, operating system type and version, device identifiers.
- Log Data: Information about your interaction with our services, such as access times, pages viewed, the referring site, and the duration of your session.
- Security Data: Metadata about detected threats, suspicious files, and security alerts. This data is typically anonymized or aggregated.
1.3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
- Essential Cookies: Necessary for the proper functioning of our site and services.
- Analytical/Performance Cookies: Help us understand how visitors interact with our site by collecting and reporting information anonymously.
- Functionality Cookies: Used to recognize you when you return to our site, enabling us to personalize content for you.
2. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our cybersecurity services, including real-time threat monitoring and automatic updates.
- To process your transactions and manage your account.
- To improve and personalize user experience, offering tailored cybersecurity solutions.
- To detect, prevent, and address technical issues and security threats.
- To provide customer support and respond to your inquiries.
- To perform network security assessments and provide recommendations.
- To send essential notices, such as billing reminders, technical updates, and security alerts.
- To comply with legal obligations and enforce our terms and conditions.
- For research and development to enhance our antivirus software and security features.
3. Legal Basis for Processing Personal Data (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your personal data because:
- We need to perform a contract with you (e.g., providing our cybersecurity services).
- You have given us explicit permission to do so.
- The processing is in our legitimate interests and not overridden by your rights (e.g., maintaining the security of our systems).
- To comply with the law.
4. Disclosure of Your Information
We may share your information with certain third parties under specific circumstances:
- Service Providers: We employ third-party companies and individuals to facilitate our services (e.g., payment processing, hosting, analytics, customer support). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If Borealis Shield is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of Borealis Shield, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
5. Data Security
The security of your data is paramount to us. Borealis Shield implements robust security measures including encryption, firewalls, and secure access controls to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Data Retention
We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Technical and usage data that is anonymized or aggregated may be retained for longer periods for analytical and service improvement purposes.
7. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: If we are relying on your consent to process your Personal Data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at info@borealisshield.store. We will respond to your request within a reasonable timeframe.
8. Children's Privacy
Our Service does not address anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our site, prior to the change becoming effective and update the "last modified" or "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By Mail: 1377 Union Street, New York, New York, 11213, USA